Free Shipping Policy on 5 Gallon Pails and Restore A Deck Products in the 48 States!

  • Free Ground Shipping on All 5 Gallon Buckets and RAD Products in the 48 States!
  • Only within the contiguous 48 states (not Alaska or Hawaii). There is no limit on amount of 5 gallon pails that we will ship for free!
  • We do not ship free to Canada. Our rates to Canada are actual shipping rates.
  • Any other product(s) will be charged ground rates. The 5 gallon boxes can only hold one pail therefore we cannot add any other companion products such as single gallons, applicators, etc. into the 5 gallon box. They must be shipped separately requiring a shipping charge. All shipping charges reflect actual ground rates and are determined by weight and customer's zip code.
  • Some products do not come in 5 Gallon pails! We do not give free shipping on 5 single gallons!

Hazardous Material Items:

Some of the 5 Gallon pails must ship HazMat. This is required for legal DOT reasons when shipping in a 5 gallon quantity.

UPS/Fedex/Purolator(Canada) Ground:

  • Purchases are shipped from our Rochester Hills, MI warehouse, to arrive within 1-5 business days of receipt of the order. In the event of a delay, we will notify you by email or phone.
  • Note: Items ordered together may not arrive in the same box.
  • If we are out of stock we may have the item dropped shipped from the vendor.

Expedited Shipments:

  • Please call for rates for Next day air and 2nd day air. Please take inconsideration that this can be very costly due to the weight of the packages. Oil-based products can only be shipped ground due to combustible liquid regulations.

Damaged Orders:

  • Any product that is accidentally damaged causing product loss or equipment failure during shipping will be replaced at no charge after a claim has been made though the shipping company. Cans or pails that are dented during shipment will not be replaced unless leaking. A digital picture will be required.
  • We will handle the claim. Please call for details.

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re: PURCHASE OF 5 GAL. PAIL OF ARMSTRONG CLARK STAIN
1. Please add to cart enter your hipping info at checkout for total costs.
2. Just province
3. Yes
4. 4-7 business days
5. The AC is legal in Canada.
6. No
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Purchase of 5 gal. pail of Armstrong Clark stain
I would like to purchase from you a 5 gallon pail of Armstrong Clark stain. I live in Canada in Edmonton, Alberta. I have a few questions:
1) How much it will cost shipping and handling?
2) What other taxes do I have to pay?
3) I assume all quotes/prices are in US dollars, please confirm.
4) How long it will take to get it?
5) Won't be this product stopped at customs as not allowed in Canada?
6) Do we have to pay duty or brokerage fees at customs

Thank you,

Stefan Bachu
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re: SHIPPING TO ONTARIO CANADA
You will not incur any additional charges. You pay for everything at checkout.
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Shipping to Ontario Canada
Quick question.
If I get a 5 gallon of stain shipped to Ottawa, Ontario Canada, will this order be subject to brokerage fees at the boarder.
Thank you,
Linda
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re: TRACKING NUMBER: HAZMAT?
A separate email was sent with the tracking number.
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Tracking number: Hazmat?
Hi,

I just got an email that my order has shipped, but the tracking number is Hazmat. How do I track my order?
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re: Shipping to Montana
3-4 business days for shipping to MT.
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Shipping to Montana
Hi, what do you estimate the delivery time would be to Whitefish, MT? I'm trying to get a 5gal pail there late next week..
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re: SHIPPING VIA UPS TO CANADA??? BUT WHY?
We switched to Purolator and our shipping rates at checkout include all charges with no hidden fees at delivery.
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Shipping via UPS to Canada??? But Why?
Hello,

Just read that you use UPS to ship to Canada.

UPS is a ripoff when it comes to Brokerage fees!!

Why don't you help us canadian would be customers and ship via USPS, as this is a MUCH better alternative on the receiving end??

I would appreciate a detailed response to this question. Not just a "Sorry but this is how we do business" type response.

Best,

Félix
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re: SHIPPING TRACKING
All online orders are sent a email with tracking from UPS.
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Shipping Tracking
How can I track my shipping?
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Jeremy,

You can pick up in our store in Bloomfield Hills during open hours.
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Local pickup
I live in the Rochester Hills area. do you offer option to buy or pick up at the warehouse
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Robert,

1-2 business days depending on when you order. We are just located northeast of you in Bloomfield Hills
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Delivery
How long would it take to ship to 48169 zip code.
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Shipping charges are actual shipping charges from UPS and are based on size, weight, and shipping address. We do not ship USPS.
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shipping costs
Hello,
I am considering purchasing the super grip product, but not sure if the shipping costs are $16.50 for a product costing $19.00. Is'nt the shipping cost cheaper for the smaller product? Can it be sent USPS?
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Armstrong-Clark order 00034535
Hi
I ordered a 5 gallon bin of Armstrong-Clark transparent cedar stain yesterday evening. I have not yet received an order confirmation email yet. Would it be possible to send one?
Thank you
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re: messmers uv plus for hardwood decks 250 voc natural
2-3 days for shipping to NY. We cannot expedite faster as it is not allowed by DOT Laws.
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messmers uv plus for hardwood decks 250 voc natural
Hi ,
Can you please let me know how long it will take to get this product ? Do you have any expedited shipping option available ? I will need 1 gallon by Friday 05/15 in zip 11222
Thanks
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re: PRODUCT COMPLIANCE
The AC is allowed in Canada. Consumers constantly bring it into Canada or have it shipped there. Yes you should let the wood sit for a month then clean and brighten for the prep before staining.
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Product Compliance
Hi, I am looking to purchase Armstrong Clark stain - possibly take advantage of free shipping to Ogdensburg NY (5gal) and pick up myself. Do I need special description that product meets Cdn VOC requirements or is this product routinely brought in by Canadian customers?
I have completely sanded my cedar deck. Do I need to bother with conditioner or brightener? It had Behr water based stain that flaked off...

thanks for your response, Tim
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Armstrong Clark is legal for Canada so now issues.
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Hello
Could I have Armstrong oil based stain shipped to Blaine Washington and then bring it across the border or are there regulations I need to know about?
Thanks
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re: brokerage
It is based on Canadian conversion so a $199 US dollar converts to $200+ Canadian. Shipping is not included.
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brokerage
hello, the brokerage fee is based on the $199 item amount, not the amount including the shipping charge?
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re: Shipping to Rosemere, Quebec, Canada (J7A-1Z3)
No locations for pickup in Canada. For shipping costs you will need to enter products to cart and your shipping info during checkout to get the costs. Taxes are based on your province and you will also need to pay brokerage.
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re: IPE Oil
Yes we can ship it to Canada. For shipping costs you will need to enter products to cart and your shipping info during checkout to get the costs.
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Ipe Oil
Is the "new" Ipe Oil allowable to Ontario, Canada? Approximately what would be the shipping time and cost?
Thanks.
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Shipping to Rosemere, Quebec, Canada (J7A-1Z3)
Hello,


I was wondering what the final cost would be to receive on 5-gallon pail of Armstrong Clark Wood Stain. How much would the shipping be and how much would the taxes be?

Is there a Canadian location where I can just pick this product up?

Thanks
Thanks!
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re; need deck stain for Ottawa, Ontario
TWP is not legal for Canada so you would want the Armstrong Clark. Not sure about getting it there Monday. It would be close but cannot guarantee.
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need deck stain for Ottawa, Ontario
What would you recommend as a durable semi-transparen t stain for a cedar deck in Ottawa? Long/harsh winter...

Oil based presumably. Armstrong Clark or TWP? I would need shipping to 13669 NY.

Can you get a shipment there for Monday, June 23rd?

thanks,
Andrew
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Most likely on Friday or latest on Saturday.
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SHIPPING TIME
So, if I order it today, we'd have it by Friday (zip code 23434)?
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re: shipping time
2-3 business days for shipping to VA.
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Shipping time
About how long would it take for a shipment to be delivered to Virginia (23434)?
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re: Ship to Hawaii!
Sorry but we do not ship there nor do we have dealers there.
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Ship to Hawaii!
Can products be shipped to Hawaii. Do you have a distributor in Honolulu, HI?
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re: what product to use on my new fence
Best to wait a few months of smooth wood then clean and brighten for the prep. if rough sawn you can stain right away. You need color/tint in the stain if you want to prevent wood graying. Look at the Armstrong Clark.
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what product to use on my new fence
I have a new cedar fence that was finished about one month ago. I want to put a clear finish on it to keep the natural cedar beauty. Do I need to do anything to the wood before I seal it? What is the best product for my fence. The fence is 3500 sq. ft. of surface. Are oil base products better then water based for penetrating the wood?
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re: Ship APO/FPO/DPO?
Sorry but we do not.
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Ship APO/FPO/DPO?
Can you do shipments to APO/FPO/DPO addresses?
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Shipping to Canada
Could you give me an estimate to ship a 5-drum of TWP 200 (Cedartone) to Ottawa, Ontario (postcode K2E 5R7)? Thanks
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re: Armstrong-clark ship to Toronto Canada?
Yes it can be shipped to Canada.
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Armstrong-clark ship to Toronto Canada?
Can Armstrong-Clark stains be shipped to Toronto, Canada?
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re: TWP ship to Canada
We will cancel the TWP order and issue a full refund.
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TWP ship to Canada
I processed an order of twp not realizing it cannot ship to canada... your checkout should somehow prevent the payment process. Will i be contacted to exchange with another sealant?
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re: twp sealant and border control
TWP is not compliant for Canada and we cannot ship it there and it is not VOC compliant there either.
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twp sealant and border control
I saw here in the questions sections that you can't ship twp over here in canada, would i be able to cross the border with in my car? Is this product illegal in canada?
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re: International order
The credit card needs to have an address in Canada or the USA to work.
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International order
Hi, do you accept french credit card with delivery in California?
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re: Shipping Costs
Sorry but we only ship UPS to Canada.
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Shipping Costs
Are you able to ship to Canada using USPS instead of UPS?

thanks!
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re: shipping costs
During checkout it is explained to you that you will need to pay brokerage fees and province taxes when shipping to Canada. We cannot control these charges and we require all Canadian orders to agree to this otherwise you cannot purchase from the site. Thanks
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shipping costs
Hi,

I just had the 5 gallon stain I ordered to Edmonton, Alberta. I already paid for shipping with you guys; but I was also charged $60 C.O.D by UPS. Is this correct?
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re: Why can you not ship TWP to Canada
It is not compliant for Canada as it is not registered there as wood preservative due to the ingredients in TWP. We do have a store that is open for walk-in business.
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Why can you not ship TWP to Canada. Can it be purchased in person at your Star Batt location?
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re: Cabot Austrailian Timberoil (Clear)
I am sorry but we do not carry the Cabot ATO in Clear.
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In the past I have used the Cabot Austrailian Timberoil (Clear) on my front deck and have been more than pleased with the product. Unfortunately, it is impossible to purchase this product in Canada any longer. Is it possible to purchase anywhere from 2 to 4 gallons of this product from your facility and have it shipped to Hamilton, Ontario, Canada (L8K 3P5) and if so, can you give me some indication as to the shipping charges. Your response would be appreciated.
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re: are there stores in san jose,ca ?
We personally do not have any stores in your area.
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contracter
are there stores in san jose,ca ?
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re: Defy and TWP Shipping
Defy yes but TWP cannot be shipped to Canada. Delivery takes about 3 days to Toronto
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Defy and TWP Shipping
Do you ship Defy Extreme Stain or TWP 1500 to Canada? How long would it take to deliver to Toronto, Ontario?
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re: Defy Products
You can add products to cart then at cart there is an area to enter your postal code for the shipping costs for anywhere in the US and Canada.
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Defy Products
Just had to cancel on order of Original Defy Exterior finish 10 Gallons Colorado Gold and 10 Gallons of Clear as the shipping cost added an addtional $153.00 per pail. What would your shipping costs be for the same order delivered to Edmonton Alberta, Canada.

Regards,

Thomas
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I would like to order this % gallon sealer but I need it by friday june 22 and I am looking at your shipping for an option to rush it the product is SUREBOND SB-1300 JOINT STABILIZING SEALER 5 GALLONS if there is a way to get this product here no later than friday just let me know coz I will buy 4 buckets of 5 gallons each. my email is :
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re: Shipping to California
The LA area has very strict VOC laws so it really depends on the product that you would want. Many that we sell are not compliant for LA, San Bernardino, Riverside, and Orange Counties.
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Shipping to California
Do you ship to Southern California?
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Yes we now ship to Canada.
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shipping to Canada
Do you have a ditributor in Ontario, Canada or ship your products to Canada?
Regards,
Les
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re: TWP
It depends on how well you close the top. If air can escape then so can the solvent in the TWP. This means it could get hard or thick in consistency.
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home owner
if i buy a twp 500 5 gal can and do not use all of it can i use the rest of it next year thank you
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Great Service
You have got go be kidding me!!! I ordered the SuperSeal 30 on Sunday night, and it arrived Tuesday morning. We put it on Wednesday, it went on easy and looks great, and we have enough left over for next year. Wow!! what great service and a great product.

Congratulations and thanks so much for your excellent service,
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Had a package that was lost and they shipped a new one ASAP. Great customer service!
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